Wrong Size And Without A Button, Send Me Another One

The swimsuit came without a button on the back so I have to use a safety pin to prevent it from falling off. (see the image above)

Also, the measurements are off. On your website, it says an XL has a bust of 35.43 inches (see pic attached) but the swimsuit I got has a bust of 40 inches (see picture attached).

zaful size

zaful swimsuit

Dear Renu,

We are extremely sorry for this inconvenience. We are committed to resolving this case to your satisfaction.

You can keep the item and do not need to return it to us.

If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.

Please consider the following options:

Option 1: Resend a New Item

For this, please provide us with the information below:

A. Your correct size.

B. Confirm your address:
customers: Renu ***, shipping address: 77** Pineville Circle, city: Castro Valley, state: California, zip_code: 9455*, country: US, phone: 510788****

We will resend the item to the address above if it doesn’t need to change.

So please kindly confirm it and let us know the results.

Option 2: Quick Partial Refund to Your Wallet as Store Credit.

We can partially refund you 5 USD to your Wallet and additionally reward you with extra points(You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).

You will receive this refund within 24 hours.

Learn more about wallet benefits: http://www.zaful.com/m-article.htm?id=101

Check out how to spend your points: http://www.zaful.com/z-points/
Find out more about our policy see here: http://www.zaful.com/returns/
Please inform us of your decision.

We look forward to hearing from you soon.

Best regards


Zaful Customer Service



I would Like a new item, please.

Please send me a size LARGE.

My Address you have is correct.


Dear Renu,

·Sorry for this inconvenience and we would like to express our sincere apology regarding this issue.

·I am arranging the reshipment of the item to you.

It is estimated to take 10-25 working days to arrive after we ship it out.

Please be sure that we will ship the item out soon.

Hope you can understand.

Please wait in patience.

·We apologise again for any inconvenience caused.

·Best Regards


Zaful Customer Service



Please send me a tracking number when my item is sent out.


Dear Renu,


Thanks for your message, I would be happy to answer your question.

We have shipped your order out, please check the information below:

The delivery information
Tracking number: LW0578833****, shipping method: RUEUB,
tracking site: http://www.17track.net/en shipping date: March 28, 2017 21:00:53,estimated time: 8-15 business days,
sku*quantity:171072802 * 1 ,

You can check in the link: http://www.17track.net/en/track?nums=LW057883379CN

Please note that the delivery time is only as a reference.

We do really hope you can receive your package in the shortest time, however, these unpredictable factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather are out of our control.

Please rest assured that you will receive your order.

If there’s anything else I can do for you regarding this matter, please feel free to contact me at any time.

Best regards


Zaful Customer Service


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