Real Customer Complaint Against ZAFUL Size Issue

Kristen Farrell

The size I ordered is correct (the other 2 smalls fit great) but it is way to big and also crinkles strangely on the body. There is something wrong with it and I won’t be able to wear it so I would like to return it. I feel like the band size is for a large or medium while the strap size is for a small.

 

ZAFUL Customer Servicer replied

Dear Kristen,

We are sincerely sorry to hear the items did not meet your expectation.

Please rest assured, we will do our best to resolve it to your satisfaction.

Please refer to our warranty policy here: http://www.zaful.com/returns/

Kindly note original shipping fees and insurance fees are non-refundable.

We have set a size chart on each product page to help customers choose right size. In this case, customers could choose size according to their own measurements.

We will also check the size issue with this item you have mentioned with product department. If there is something wrong with it, we will do our best to improve and fix it, then provide our customer a better shopping experience.

Please review our possible solutions below:

Option 1 Quick Refund to your Wallet (Store credit)

We can refund your Wallet 17.99USDand offer you extra points on your zaful account for discounts on your future purchases.

(You will recieve 5 points for every 1 USD. For example 3 USD will gain you 15 points).You will receive this refund within 24 hours.

Learn more about wallet benefits here: http://www.zaful.com/m-article.htm?id=101

Check out to use points: http://www.zaful.com/z-points/

Option 2 Refund to Your Original Payment Account (No return needed)

We can refund 17.99USDto your original payment account.

-For Credit card refund, the transaction will appear within 7-14 business days.

The exact length of time is dependent on your card issuing bank.

Please note: As an exceptional offer, you can keep the item and do not need to return it to us for this time.

If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.

Please let us know your decision.

Thank you for your cooperation.

We look forward to hearing from you.

Best Regards

Calista

Zaful Customer Service

http://www.zaful.com/

 

Kristen Farrell

Could I do option 1? And if I do, do I need to send the defective bikini back out should I throw it away?

 

ZAFUL Customer Servicer replied

Dear Kristen,

Thank you very much for your reply.

As we mentioned before, you can keep the item and do not need to return it to us for this time.

If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.
We are refunding you now 17.99USD on your Zaful Wallet with extra points.
Please allow 24 hours for the transaction to appear in your account here: http://user.zaful.com/m-users-a-order_list.htm

In order to help us improve our sizing and fitting, would you please give us your measurements for chest, waist and hips? This information will allow us to check our clothing size standards and allow for more accurate sizing for your future purchases.

Sharing this information with us is totally optional. You are welcome to answer this message if you have time or have any questions regarding your order.
Thank you for patience and understanding.

Best Regards
Calista
Zaful Customer Service
http://www.zaful.com/

 

Kristen Farrell

I don’t have a measuring tape currently but I have attached photos of what one of your smalls (nude bikini) looks like compared to the emerald bikini I am getting refunded. The emerald to gaps at the back as well.

 

ZAFUL Customer Servicer replied

Dear Kristen,

Thank you for your reply.

Your ticket has been resolved and it was our pleasure to serve you.

We are happy to reward your loyalty and patience with a discount.

Now enjoy 10% off for your next purchase on zaful!

Coupon code is ZF2U**. Enter the coupon code at checking out and enjoy discount!

·Check our new arrivals here: http://www.zaful.com/promotion-anniversary-last-sale-special-182.html

Find our best sale here: http://www.zaful.com/sale/

Have a nice day!
Best Regards
Calista

Zaful Customer Service
http://www.zaful.com/

Share This:

Leave a Reply

Your email address will not be published. Required fields are marked *