ZAFUL is a online shop site for for fast fashion at $20-$50. Customers love its styles and cheap price, of cause they have some ZAFUL complaints. Check on internet and scan customer reviews sites like resellerratings. I find that the mainly customer complaints for ZAFUL is return issue.
Real ZAFUL Reviews
ZAFUL positive reviews from resellerratings.com and sitejabber.com which are all focused on customer reviews: “Great products, prize and customer care”, “Awesome!! Honest Review**”, “Great Customer Service, Good Quality Items.”……
ZAFUL negative reviews and complaints from bbb.org: “I have sent pictures and just want a refund. We purchased 2 dresses off of the ZAFUL website on 12-31-15. The items came from China and the invoice does not have any information on how to return the items.”, “ The website ZAFUL is very difficult to deal with to return items”……
What Did ZAFUL Do To Help Solve Customer Complaints For Returns?
ZAFUL extended a 30 days return warranty. If you are not satisfied with received items, you could have 30 days to decide to return or not.
What you need to do is go to zaful support center and describe the issue in detail ( return reason) along with your order number and SKU (product) number. For incorrect, defective or not as described item, send a clear picture or video of the problem.
if your return request is approved, you will be provided with an RMA form which you asked from ZAFUL. Returned items without RMA form will not be accepted.
Keep all returned items originally.
Good News About ZAFUL Return Policy
For some customers complain about ZAFUL return, ZAFUL provides a temporary policy and make a satisfaction guarantee, that is If any customer is dissatisfied with the order, contact ZAFUL within 30 days of receiving the items. All of us will be offered unconditional resend or refund for orders under $50.
Do you have any reviews or complaints for ZAFUL? If you do, leave comments to us, we will discuss it and conclude a solution. More tips and reviews about my article “ZAFUL complaint| how to return items of ZAFUL.com” could tell me on zafulcomplaint.com