Any business has its growing pains and customer complaints, so do ZAFUL. Here are some complaints against ZAFUL copied from Resellerratings which is a review site.
Complaints against ZAFUL about size
Customer complaint 1: SMALL, Poor Quality
“Ordered items online and they are not the same sizes as thye say online so nothing fit plus had to pay extra duty fees and of course its in China so you can’t return it unless you want to pay alot for shipping. Beware terrible site not worth your money or time. “
Customer complaint 2: Unwearable swimmers
“I ordered based on the sizes they provided, I am usually a size 8 ordered a M and the its so unbelievably small its unwearable. The bottoms barely cover my private part and the top length is made for a 12 year old even with the stretch its far too small.
Although the material is surprisingly good, I am not sure even a large would suffice.
I genuinely wondered if garmets were labelled incorrectly. “
My review: Asia size is usually smaller than UK size or US size, in addition， ZAFUL items are supplied from different vendors, that cause different items may have different size. So my opinion is check the size chart of very items, if you still are not sure your best size on ZAFUL, contact ZAFUL customer service for help via Live Chat. In this kind of situation, if you still received wrong size item, ask for a return process with pay for shipping.
Read more about ZAFUL size.
Complaints against ZAFUL about customer service
Customer complaint 3:defective items
“I ordered 3 swim suits .
all arrived with really bad quality . you can see it is defective items once you try it on.
i am very upset and disappointed . try to write a review online o their customer service and attached picture but they gave me such hard time to do it .its simple but so complicated at their website so I gave up. 🙁
I want to get either refund or exchange to good ones. they MUST check the product prior shipping it to the US .
My review: ZAFUL is located in China. It makes the need time of service contacting usually be longer than which of local company. What the reason we choose shopping with oversea is affordable, so we need to be more patience. Be nice to ZAFUL.
Read more about ZAFUL service contacting.