100% Real Customer Complaint Against ZAFUL

Customer leave a comment about complaining against ZAFUL on ZAFUL Reviews Blog:

I paid an extra $10 for faster shipping and on feb 6th because I wanted the items for the vacation I took on feb 19th and it’s now the 28th and I’m back from my trip and still didn’t get the items. I WILL NEVER ORDER FROM THIS SITE AGAIN AND WILL TELL EVERYONE ABOUT MY EXPERIENCE

 

What did ZAFUL customer service do?

Dear Delia,

How are you?

I get your comment about your order issue from http://www.zafulreviews.com

It has come to our attention that you have had an issue with your order.

Please rest assured, we will do our best to resolve it your satisfaction.

1, We shipped out yor order U170206115321**** on February 19, 2017.

The delivery information

Tracking number: 78564942****,shipping method: CNSFEDEXZY,

tracking site: http://www.fedex.com/us/    shipping date: February 19, 2017 06:02:58,estimated time: 7-12 business days,

sku*quantity:173726503 * 1 ,197917901 * 1 ,

https://www.fedex.com/apps/fedextrack/?tracknumbers=785649426029&cntry_code=us

It shows it has arrived the destination on Feb.28,2017.

Just to confirm, have you received this package?

2, We know you have paid for the shipping fee $10.

However, please kindly note that total delivery time = processing time+delivery time

1).Processing time:

All products require a processing time.

It is necessary for us to inspect all items one by one prior to shipping.

Please note all the items we carry have their own dispatch time that you can review on each product page. For example if you see “Processing Time: Item will be shipped out within 3 business days” we will ship up to 3 days of receiving your payment.

2).The delivery time depends on the shipping method you choose when you place the order.

For more details please check: http://www.zaful.com/shipping-info/

3, As proof of our good will, we could refund $2USD and exceptionally reward you with extra points (e.g. If your refund is 1USD = 5 points, 3USD=3*5 points =get 15 points etc).

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits: http://www.zaful.com/m-article.htm?id=101

Check out how to use points: http://www.zaful.com/z-points/

Please confirm whether we can go ahead with this refund now?

Thank you for your time and understanding.

We look forward to hearing from you soon.

Best regards,

ZAFUL Customer Service

 

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